ISO-22000 Certification for Railways

ISO-22000 Certification for Railways

ISO certification for Railways

It is a continuous endeavour by the Indian Railways to provide good quality hygienic food to Railway passengers. Accordingly, a Catering Policy, 2010 has been introduced on 21.07.2010 with a mandate for effective quality assurance programme, wherein ISO-22000 (International Organization for Standardization) standards are to be progressively implemented for major catering units.

Third Party Survey of on-board customer satisfaction was done in Oct–Nov, 2013 and March, 2014 in Indian Railway Catering and Tourism Corporation (IRCTC) managed Rajdhani and Duronto trains and the scores achieved were 82% and 83% respectively.

The above information was submitted in Parliament by the Railway Minister on 11th July 2014.

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